SHOULD YOU WISH TO CANCEL THE ORDER PLEASE CALL OR E-MAIL
- If we have not dispatched your goods or you have just placed the order online then you cancel this by notifying us by email:
- If goods have been dispatched, they can be returned in adherence to the following:
Goods you have ordered that are no longer required can be returned 7 days of receipt and a full refund less the shipping charge will be given.
Goods that are damaged or not as described upon delivery of your order will be exchanged or refunded accordingly (refunds will only be offered up to 28 days after receipt of delivery thereafter good will be exchanged.
Refunds and exchanges will not be given if goods are found to be used (We will only action refunds and exchanges after goods have been received back to the premises.
For further information relating to RETURNS AND EXCHANGES, please read our terms and conditions
Delivery & Returns
Most orders are shipped with couriers, and tracking information is sent to the email address used on your order. For palletised orders, we use a pallet service which can take up to 3 -5 working days. We endeavour to deliver all orders within 1-2 working days, but this is not always possible, and cannot be guaranteed.
Carriage charges
All orders above £75.00 ex VAT have free delivery as standard. A delivery charge of £7.95 will be applied to orders under this value
Next Day Delivery
Next day delivery is never guaranteed and if you are in urgent need of goods, we would encourage you to call us on telephone number as early in the day as possible in order for us to check stock levels and escalate your order.
Out of Stock Items
Due to size constraints, we are unable to stock every item in our warehouse that we advertise on our website.
On the occasion that you order an item which is not currently in our warehouse, we will e-mail or call to make you aware of this. We will provide a delivery estimate, and will update you accordingly.
Returns
Returns are accepted up to 14 days from receiving goods. Goods must be returned in an unused condition unless otherwise agreed. Returns can be arranged by us and cost £7.95 + VAT + 15% Restock charge on order value for the uplift service, otherwise you can use your preferred courier. Please contact us on telephone number or email us at hello@procleanhub.co.uk to arrange.
